Privacy Policy

Introduction

The Consolidated Nurse Aide Training Institute ("The CNA Training Institute," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone, address)
• Date of birth and Social Security Number (for state certification requirements)
• Educational background and work experience
• Emergency contact information
• Health information required for clinical training
• Payment and billing information
• Government-issued identification for verification

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device and operating system information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the collected information for:

• Processing your enrollment and managing your student account
• Providing educational services and clinical training placement
• Communicating about classes, schedules, and program updates
• Processing payments and maintaining financial records
• Reporting to the Texas Health and Human Services (THHS) as required
• Registering you for state certification exams with Prometric
• Maintaining student records as required by state regulations
• Responding to inquiries and providing student support
• Improving our programs and services
• Complying with legal obligations and accreditation requirements

Information Sharing and Disclosure

We may share your information with:

Educational Partners

• Clinical training facilities for externship placement
• Prometric for state certification exam registration
• Texas Health and Human Services for certification requirements
• Primary Nurse Instructors supervising clinical training

Service Providers

• Payment processors for tuition and fee collection
• Email service providers for communication
• Cloud storage providers for secure data storage
• Learning management system providers

Legal Requirements

We may disclose information when required by law, court order, or governmental regulations, or to protect the rights, property, or safety of our institute, students, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage of physical and electronic records
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on data protection and confidentiality

Student Records Retention

We retain student records in accordance with Texas state regulations:

• Academic transcripts: Permanently retained
• Enrollment and attendance records: 5 years
• Financial records: 7 years
• Clinical training documentation: 5 years
• Certification exam results: 5 years

Your Rights and Choices

You have the right to:

• Access your personal information and student records
• Request corrections to inaccurate information
• Opt-out of non-essential marketing communications
• Request a copy of your educational records
• File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below.

FERPA Rights

The Family Educational Rights and Privacy Act (FERPA) affords eligible students certain rights with respect to their education records. These rights include:

• The right to inspect and review your education records
• The right to request amendments to your education records
• The right to consent to disclosures of personally identifiable information
• The right to file a complaint with the U.S. Department of Education

Children's Privacy

Our services are not directed to individuals under the age of 16. Enrollment in our CNA training program requires students to be at least 16 years of age with parental consent, or 18 years of age without parental consent, as per Texas state requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

For privacy-specific inquiries, you may also email: [email protected]

Complaint Procedures

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the appropriate state or federal agencies. Please refer to our Student Complaint Policy for detailed procedures.